• Distant



Welcome to your new role, as our next Field Service Engineer (FSE)!

You will have a wide array of responsibilities, such as:

Follow applicable health and safety instructions and regulations.
Perform installation, commissioning, repair, maintenance and field testing (electrical and control) for String UPS and associated communication equipment.
Support customer technical issues with Sungrow products by providing remote support or on-site support.
Perform refresher activities as a result of Sungrow product developments.
Complete operations on time and on budget.
Represent the company at the sites and be a customer contact.
Train customers or partners on commissioning, troubleshooting and upgrades
Verify compliance of equipment used.
Prepare or update documentation and work instructions for successful completion of existing or future orders or service contracts.
Follow defined and documented business processes and procedures.
Issue intervention reports to customers and internally within the France and/or Europe organization.
Contribute to the improvement of the overall activities and processes of the Europe organisation in order to improve customer service, become more efficient and obtain better brand recognition from customers.
Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.


As you can see, many different tasks and aspects await, you won`t get bored!


Your profile:

Bac +2 Electrotechnical technics and / or Contrôle Commande.
Electrical Hazards Training.
Knowledge of inverters and the photovoltaic sector is preferred.
Fluent in written and spoken English.
Ability to interact with different departments (Sales, Products) and cultures.
Willingness to take responsibility in the medium term.
Adaptability and rigour.
Willing to travel, national / international


Experience dealing with customers in critical situations. Driving license.

Pour postuler à cette offre d’emploi veuillez visiter sungrow-emea.jobs.personio.de.